Privacy Policy

Last Modified: November 21, 2017

Knitpic values your privacy. This notice details our privacy policy and practices so that you can have this information at your fingertips. We want you to know how we collect, use, and protect information about our customers. This privacy policy will tell you:

• What information we collect,
• What we do with the information we collect,
• How we may share information, and
• How you can limit contact from us.

We refer to Knitpic as the "Company," "we," "us" or "our." By visiting our website at https://www.getknitpic.com/ (the “website”) you are accepting the practices described in this Privacy Policy. Our website may contain links to other websites operated and maintained by third parties. Other websites may also reference or link to our website. The Company is not responsible for the privacy practices or the content of such other sites. You should consult the individual privacy policies of those websites to determine their privacy practices before disclosing any information.

If you have any questions about this Privacy Policy, please contact us here: hello@getknitpic.com

1. Information We Collect
We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our websites and/or our mobile services.

a. INFORMATION YOU PROVIDE
We receive, and may store, any information you provide to us through our website. For example, we collect information that you provide when you create an account, place an order, register with us, submit materials to our website, send us an email, call us, sign up for our email offers or enter a sweepstakes, if any exists. This information may include:

• your name;
• your mailing address;
• your billing address;
• your e-mail address;
• your phone number; and
• your credit card or payment information.

The information we collect may also include any other personal or preference information you provide to us, including a record of your online product purchases, your activity on the website, and any items your submit or upload onto the website. It may also include information you submit about other people, for example, the name and address of a gift recipient. If you join our Rewards Program, if any such program exists, we will also store information about your purchases in order to calculate when you are eligible to receive a reward.

b. AUTOMATICALLY COLLECTED INFORMATION
Our web servers automatically receive certain types of information whenever you interact with us through our website. For example, when you visit the website, our system automatically recognizes and collect information about your domain name, date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on website, and other similar traffic data. No personal information about you is revealed in this process. This information may be used by us to operate the website and to provide general statistics regarding the use of the website.

You also provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. Here are some examples:

Device Information: We collect technical information when you visit our website or use our mobile applications or services. This includes information such as your Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of a referring websites, the path you take through our websites, and other information about your session on our websites.

Browsing Information: We use technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. Cookies allow us to provide you relevant information as you use or return to our sites. Web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. We use these tools to provide a continuous and more personalized shopping experience for you. See “What Are Your Choices?” below for more information.

c. COOKIES
Our website uses "cookies" to customize your shopping experience or to keep track of your shopping cart. "Cookies" are pieces of information that are sent to your browser and stored in your computer's hard drive. Cookies enable us to more easily communicate and interact with you. You may disallow cookies through your web browser and still browse and shop on our website. Certain features and functions of the website may not be available or function properly if you disallow cookies.

We may work with other companies who place cookies or web beacons on our website. We do not have access or control over these cookies. These companies help operate our website and may provide you with additional products and services. They are subject to confidentiality agreements with us and other legal restrictions. We do not permit any of these companies to collect personally identifiable information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the website, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, our third-party advertising company makes a note of some of the pages you visit on the website through the use of pixel tags.

d. INFORMATION FROM OTHER SOURCES
We may obtain information about you from outside sources and combine it with other information we have collected about you. For example, we may purchase commercially available demographics and other marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you.

We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. Finally, we may also purchase lists containing your information (e.g., postal address, phone number, email address) for advertising and marketing purposes.



2. Use Of Information

a. HOW DO WE USE YOUR INFORMATION
We use the personally identifiable information you provide to:
• provide the features and functionality of the website;
• fulfill your requests for our products and services;
• communicate with you about the status of your orders and other inquiries about our products and services;
• send you information about our products and services;
• for our internal business purposes, such as data analysis, audits and so forth;
• help us create content that is most relevant to you; and
• provide notices about the results of sweepstakes, contest, and other promotions.

We use your email address to communicate with you about your account and to send you certain notification emails.

When you purchase products from the website, we may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time whether or not you created an account with us. You may unsubscribe or change the frequency of email notifications by emailing us at hello@getknitpic.com.
In addition, here are some more specifics about how we use different types of information:

b. INFORMATION YOU SUBMIT TO THE WEBSITE
If you decide to register for an account with the Company through the website, you will choose and provide us with an email address and password. When you upload a design, post a comment or message on the website, provide information in connection with features such as rewards clubs, wish lists, forums, member profiles, or reviews and recommendations, your user name may be visible to other users or members of the public.

Additionally, if your comment or message contains personally identifiable information and is posted by you in a portion of the website that is accessible to the public, third parties may see that information, make note of the information, and you may receive unsolicited messages from other parties as a result. Any content or information you upload that is visible to third parties may be read, collected, and used by others who access them. Commenting is NOT moderated by the Company and will not be reviewed before being posted to the website.

c. INFORMATION COLLECTED THROUGH PRODUCT REVIEWS
You may choose to submit a product review. If you post a review, we may ask for certain information to validate your review such as email address, photo, and your city/state/country of residence. If you submit a review, we may publish your geographic location or other anonymous information, excluding your email address. Additionally, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the website. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personally identifiable information. If you wish to update or delete your testimonial contained within a review, you can contact us at: hello@getknitpic.com

d. INFORMATION THAT YOU PROVIDE
We may use the information that you provide to us or that we collect from you to process or follow up with transactions initiated on the website or through our customer service department, to let you know about products and promotions that we think may be of interest to you from us, or to notify you when you have earned a reward under an applicable reward program. If you sign up for a promotion (e.g., a contest or sweepstakes offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.
We provide information to our agents and trusted service providers and contractors for limited purposes, such as fulfilling your orders and processing credit card transactions; offering certain products and services; communicating with you; providing customer service; managing information on our behalf; and enhancing the website features and functionality. In such cases, we require that these parties agree to use the information solely for the purpose for which we provided it to them and in accordance with our privacy policy. These companies are not authorized to use the information we share with them for any other purpose, or to share that information with anyone other than the company and its agents.

e. ADVERTISING
We may use third party service providers to place ads on our behalf across the Internet and sometimes on the website. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major sites. If you would like more information about this practice and to know your choices about not having this anonymous information about you used by our third party service providers, please contact us at hello@getknitpic.com

f. SOCIAL MEDIA FEATURES
Our website includes social media features, such as the Facebook Like button, and widgets, such as the "ShareThis" button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.

g. DISCLOSURE BY LAW AND/OR TO SUCCESSORS
We may disclose information you provide to us or that we collect from you when we believe disclosure is appropriate or necessary to comply with the law; when it is necessary to identify, contact, bring, or defend legal action against persons or entities that we believe may be causing harm to you, our company, or third parties; investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity; protect our operations; permit us to pursue available remedies or limit damages that we may sustain; enforce or apply the terms of any of our user or license agreements; and/or when necessary, to protect or defend our rights or property.

h. AGGREGATE INFORMATION
We may use anonymous information about you, including your IP addresses, to help diagnose problems with our server, to administer our website, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.
We may disclose non-personally-identifiable information to third parties in aggregate form or to potential business partners and investors.

i. YOUR CALIFORNIA PRIVACY RIGHTS
Under California law, you have the right to request and receive information from retailers concerning any third parties who have received information about you from the retailers for the third parties' direct marketing purposes. Any such requests for information from us can be made by sending an email to hello@getknitpic.com.

j. DISCLOSURES ORDERED BY LAW
We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; when it is necessary to identify, contact, bring, or defend legal action against persons or entities that we believe may be causing harm to you, our company, or third parties; and when necessary, to protect or defend our rights or property.

k. WE WON’T SELL YOUR INFORMATION
We will not sell or rent your personal information. We may share your personal information in limited circumstances and as identified herein, such as to conduct our business, when legally required, or with your consent.

3. Protecting Children's Privacy
This is a general audience website; it is not directed at children under the age of 13. We do not knowingly collect information from any child under the age of 13 at this website, nor do we send email correspondence to anyone who tells us that they are under the age of 13. If you know or believe anyone under the age of 13 has contacted or utilized our website, please contact us at hello@getknitpic.com immediately so that we may remove any applicable information we may have received.



4. How You Can Limit Contact From Us

a. EMAILS
If you provide our company with your email address, you may receive emails from us. If you do not want to receive marketing or promotional emails from us, please email us at hello@getknitpic.com. Please call us at 1(888) 407-5648 if you have further questions about our email unsubscribe process. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

b. OTHER MAILINGS
If you supply us with your mailing/billing address you may receive periodic mailings from us that may include information on new products and services or upcoming events from us. If you do not wish to receive such mailings, please let us know by calling us at 1(888) 407-5648. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

c. CORRECTING OR UPDATING INFORMATION
If you have registered with us, you may contact us through email at hello@getknitpic.com to correct any information you have provided. The length of time we keep your information will vary depending on the nature of your transactions on the website and information involved. We have retention standards that meet customer service, legal and regulatory needs. For these reasons, we may keep your information beyond the end of your relationship with us. When your information is no longer required, we will dispose of it with appropriate care and diligence.


5. Security
If you choose to interact with our website, complete a transaction on our website, and/or provide your information, we will always exercise care in protecting your information and will not publicly share any of your information, except as identified in this Privacy Policy.
In addition, if you create an account on the website, account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer. You are responsible for any access to or use of the website by you or another person or entity using your information or account, whether or not such access or use has been authorized by or on behalf of you. Please notify us of any unauthorized use of your information or any other breach of security.

We endeavor (and require our third-party providers to endeavor) to protect the information you provide to us by using technologies designed to secure your information as it transmits to us over the Internet and once it is on our systems. But because of the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that such information stored on servers supporting this website, transmitted to or from a user, or otherwise in our care (or our third-party providers' care) will be absolutely safe from intrusion by others, such as hackers. By using the site, you acknowledge that you understand and agree to assume these risks.

We operate in the United States and many of our computer systems are currently based in the United States. As a result, your personal data will be processed by us in the United States where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create a user account with us, you agree to this Privacy Policy and you consent to the transfer of all information you provide to us in the United States.

You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to: register an account; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.

We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. While we use industry-standard precautions to safeguard your personally identifiable information, we cannot guarantee complete security. If you have any questions about security on our website, you can contact us at hello@getknitpic.com.

6. Updates To This Policy
Material updates and changes to this Privacy Policy will be posted on our website and will be effective from the date they are posted, unless otherwise noted. New privacy policies will apply to all current and past users of the website and supersede any inconsistent policies previously in effect.

7. Your Consent
By using our website, you consent to our use of information that is collected or submitted as described in this online Privacy Policy. This Privacy Policy is subject to change, so we encourage you to review it periodically.

8. Contact Us
If you have any questions about this Privacy Policy or the practices described herein, please contact us at:

Knitpic
11703 Huebner Road
Ste 106-443
San Antonio, TX 78230
hello@getknitpic.com

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